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Privacy Policy

Effective Date: June 1, 2026

Last Updated: June 1, 2026

1. Introduction

Brilliant Forest ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website brilliant-forest.com and use our services.

By accessing or using our website, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Submit an enquiry form
  • Contact us via email
  • Subscribe to our newsletter
  • Request a quote or consultation

This information may include:

  • Name
  • Email address
  • Property address
  • Project details and preferences
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Date and time stamps

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer service
  • Process your service requests and project quotes
  • Send you updates about your project
  • Improve our website and services
  • Send marketing communications (with your consent)
  • Comply with legal obligations
  • Detect and prevent fraud or security issues

4. Disclosure of Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Email service providers
  • Website hosting providers
  • Analytics providers
  • Payment processors

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Project-related information is typically retained for seven years in accordance with Australian business record-keeping requirements.

7. Your Privacy Rights

Under Australian privacy law, you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information
  • Object to processing of your information
  • Request restriction of processing
  • Withdraw consent for marketing communications

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie practices, please see our Cookies Policy.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Brilliant Forest
Level 3, 142 Oxford Street
Paddington NSW 2021
Australia
Email: [email protected]

13. Australian Privacy Principles

We are committed to compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy is designed to ensure our practices align with these principles.

Brilliant Forest

Transforming Australian homes through thoughtful design and expert craftsmanship since 2015.

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